Request received
A manager sends a request to the single intake. We confirm receipt and open a reference against it.
Reference · DK-05
Intake · One route for every request
Requests handled · Starters, leavers, changes
Operated by · Deskuria, on your behalf
A service desk that takes the requests so your team does not have to
Every change to the arrangement passes through one intake that we operate for you. New starters, leavers, role changes and temporary access all arrive in the same place, are handled by us, and are recorded as they happen. Your managers ask; we do the work.
We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 10 or more staff who need access.
One intake, no scattered requests
Organisations that manage access by email tend to lose track of it. A message here, a corridor conversation there, and nobody can say afterwards who asked for what. We replace that with a single intake. Your managers send requests to one address, in a simple form, and everything that follows is tracked against a reference until it is closed.
Because the intake is ours, your own team is not drawn into sending reminders, chasing approvals or explaining how the arrangement works. We hold the context, we know the roles, and we answer the questions directly. The manager's experience is that they ask once and the result appears.
The four request types we handle day to day
- New starters. We bring each person into the arrangement ahead of their first working day, using the role already agreed for their position.
- Leavers. When someone leaves, access is withdrawn promptly and the withdrawal is recorded, so nothing lingers after the last day.
- Role changes. When a person moves team or gains responsibility, we adjust the arrangement to match the new role and remove what no longer applies.
- Temporary access. Project work, cover arrangements and short assignments gain time-limited reach that ends on the date agreed.
Checked and approved
We verify the request against the policy and the approver, and raise any question with your point of contact.
Actioned by us
We make the change on our side. Nothing is asked of the staff member or their machine.
Closed and recorded
The reference is closed with a note of what changed and when, joining the wider record for your organisation.
Working hours and how quickly we respond
The intake is staffed Monday to Friday, 8:00 to 18:00 Mountain Time. Routine requests are handled within the working day they arrive, and planned changes such as a known start date are set up in advance. Anything urgent reaches us by the business line, and we will tell you honestly what can be done and how soon, rather than promising a response we cannot keep.
Nothing is asked of your staff
This is the point of the whole arrangement. A manager requests, and a manager receives confirmation. The individual member of staff is not asked to run a process, follow a set of steps or arrange anything with anyone. Their access is simply ready, and if it ever is not, that conversation happens between us and the organisation, not between the staff member and a screen full of instructions.